6 hard skills or competencies (industry competencies) for Commercial Tire Technician I
Skill definition-Diagnosing, maintaining, repairing, and upgrading automobile components and systems to ensure safety, reliability, and optimal vehicle performance.
Level 1 Behaviors
(General Familiarity)
Describes the standard procedures and safety protocols for troubleshooting automotive systems.
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Level 2 Behaviors
(Light Experience)
Helps with test-driving vehicles to verify automotive repairs and ensure proper functioning.
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Level 3 Behaviors
(Moderate Experience)
Executes preventive maintenance plans to enhance the reliability and performance of vehicles.
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Level 4 Behaviors
(Extensive Experience)
Implements safety policies and procedures to ensure proper automotive parts handling and disposal.
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Level 5 Behaviors
(Mastery)
Develops and enforces quality control measures to ensure automotive repairs meet industry standards.
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Skill definition-Examining vehicles using different tools and techniques to ensure safety, regulatory compliance, and optimal performance standards.
Level 1 Behaviors
(General Familiarity)
Describes the purpose of maintaining comprehensive records of vehicle inspections and preventative repair activities.
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Level 2 Behaviors
(Light Experience)
Cleans and maintains inspection equipment and tools to ensure optimal functionality.
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Level 3 Behaviors
(Moderate Experience)
Evaluates the overall condition of the vehicle and provides a detailed report to support recommendations for repairs.
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Level 4 Behaviors
(Extensive Experience)
Leads the investigation and resolution of customer complaints related to vehicle inspections.
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Level 5 Behaviors
(Mastery)
Promotes the use of updated vehicle service manuals as a key tool in ensuring the reliability of inspected vehicles.
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2 general skills or competencies (Job family competencies) for Commercial Tire Technician I
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the framework process used to monitor and ensure customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Collects customer feedback to support the analysis of customer satisfaction scores.
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Level 3 Behaviors
(Moderate Experience)
Handles challenges and issues that affect high level customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Integrates customer service analytics to forecast customers' future needs and maximize satisfaction.
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Level 5 Behaviors
(Mastery)
Develops customer service strategies to attain positive impacts on customer satisfaction.
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Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Discusses the possible work hazards for not complying with safety policies and procedures.
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Level 2 Behaviors
(Light Experience)
Prepares the necessary resources and information for the development of safety policies and procedures.
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Level 3 Behaviors
(Moderate Experience)
Implements departmental safety policies and procedures to ensure a hazard-free work environment.
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Level 4 Behaviors
(Extensive Experience)
Modifies our existing safety policies and procedures to meet regulatory requirements and standards.
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Level 5 Behaviors
(Mastery)
Designs and delivers training programs to educate employees on our updated safety policies and procedures.
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8 soft skills or competencies (core competencies) for Commercial Tire Technician I
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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Summary of Commercial Tire Technician I skills and competencies
There are 6 hard skills for Commercial Tire Technician I, Automotive Services, Vehicle Inspection, Tire Servicing, etc.
2 general skills for Commercial Tire Technician I, Customer Satisfaction, Safety Policies and Procedures.
8 soft skills for Commercial Tire Technician I, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Commercial Tire Technician I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Maintaining Focus.